Returns Policy

Refunds and Returns

Returns
If for any reason you are not completely satisfied with your WaterLily, we would be happy to offer a refund or exchange. To be eligible for a return, you must have received your WaterLily product within 30 days. You must also have the original packaging, and a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at acook@seaformatics.ca.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@waterlilyturbine.com and send your item to:

Seaformatics - Genesis
Emera Innovation Exchange
Suite 0100
100 Signal Hill Road 
St. John's, NL
A1A 1B3
Canada

Gifts
We will only send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to:

Seaformatics - Genesis
Emera Innovation Exchange
Suite 0100
100 Signal Hill Road  
St. John's, NL
A1A 1B3

Canada Please contact support@waterlilyturbine.com prior to returning items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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